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Project Coordinator

2 months ago

Rhodes, New South Wales, Australia Axiom Technologies Full time

Axiom Technologies is a leading provider of global IT services, supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional service and support to our clients.

Job Summary:

We are seeking a highly skilled and experienced IT Operations Coordinator to join our team. The successful candidate will be responsible for coordinating and managing various IT-related tasks, including issue management, change management, and hardware deployment scheduling.

Key Responsibilities:

  • Issue Management:
    • Capture and document incidents in our issue log.
    • Evaluate and escalate incidents to relevant teams and stakeholders.
    • Coordinate with end-users and support teams to gather additional information and resolve issues.
    • Provide regular updates to stakeholders on the status of incidents.
  • Change Management:
    • Develop and maintain IT support content, including reference guides, knowledge base articles, and walk-through tutorials.
    • Create IT promotional content, such as workplace posts and basic presentations.
    • Maintain and update system content as changes occur.
    • Improve system content over time based on feedback from users and stakeholders.
  • Hardware Deployment Scheduling and Communication:
    • Manage the schedule of end-of-life hardware replacements.
    • Coordinate with teams to advise on hardware replacements and manage meeting invites.
    • Support end-users during hardware replacement events.
    • Support the dispatch and collection of hardware during replacement events.

Requirements:

  • Technical Skills:
    • Intermediate to advanced skills in MS Excel, PowerPoint, and Word.
    • Project management skills (junior level is acceptable).
  • Soft Skills:
    • Strong written communication skills.
    • Strong customer service skills.
  • Experience:
    • 1 year of relevant experience in a similar role.
    • Freshers and IT students are also welcome to apply.

What We Offer:

Axiom Technologies offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your resume for consideration.