Project Coordinator

4 weeks ago

Rhodes, New South Wales, Australia Axiom Technologies Full time

Axiom Technologies is a leading provider of IT services to medium to large-scale enterprises. Our team is dedicated to delivering exceptional support and service to our clients.

Job Summary:

We are seeking a highly skilled and organized Project Coordinator to join our team. The successful candidate will be responsible for coordinating various activities, from simple tasks to complex projects, and providing onsite/on-call assistance to end-users within our desktop computing environment.

Key Responsibilities:

  • Capture incidents in the issue log and escalate them to relevant individuals and support teams.
  • Coordinate with end-users and support teams to capture additional details to support investigation.
  • Provide ad-hoc updates to relevant stakeholders on items in the issue log.
  • Accurately maintain the issue log with updates.
  • Create IT support content, including reference guides, knowledge base articles, and WalkMe guided tours.
  • Maintain updates to system content as changes occur and improve system content over time based on feedback from content consumers and other relevant stakeholders.
  • Maintain a schedule of EOL hardware to be replaced and manage communications to team members advising of hardware to be replaced.
  • Manage meeting invites for hardware replacement events and coordinate with Digital Bar on hardware to be built.
  • Support end-users at hardware replacement events and support the dispatch and collection of hardware at hardware replacement events.

Requirements:

  • Tech-savvy with a natural affinity for technology.
  • Intermediate to advanced skills in MS Excel, PowerPoint, and Word.
  • Project Management skills (junior level is acceptable).
  • Strong written communication skills.
  • Strong customer service skills.
  • 1 year of relevant experience (freshers and IT students are also welcome).

What's Next?

If you're looking for a challenging role that will help you grow and develop your skills, please forward your resume to the contact email address.

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