Service Coordinator
3 weeks ago
As a Service Coordinator within our Home Health program, your role will involve managing a portfolio of customers and a team of Care Workers in Port Macquarie. We are seeking someone with experience in Aged Care funding, a good understanding of the Aged Care Quality Framework, and prior Case Management experience.
Key Responsibilities:- Lead customer acquisition and growth while building a strong and positive brand in the community.
- Provide dedicated client management by conducting initial assessments, annual reviews, and developing comprehensive care plans, all while building strong connections with clients' families.
- Manage and resolve client escalations and complaints to ensure high levels of satisfaction.
- Build and develop valuable relationships with various external service providers and internal Clinical and Allied Health teams.
- Drive a forward-thinking recruitment strategy and support your team throughout the employment lifecycle, from orientation, coaching & development to performance management.
- Promote a culture of safety and lead by example.
- Drive continuous improvement initiatives and maintain a strong focus on compliance within your portfolio.
- Prior Aged Care experience is essential, including a knowledge of funding levels & Aged Care Quality Standards.
- Proven People Leader with a track record of cultivating a high-performing and engaged team, as well as managing remote teams.
- Strong coaching and development capabilities, using both formal and informal methods to nurture your team's growth.
- Exceptional multitasking and the ability to take ownership of customer-focused solutions.
- Prior experience in managing financial budgets.
- Success rate in working to KPIs and targets.
- Effective stakeholder management with the ability to drive your business outcomes.
- Strong organisation skills with the ability to self-manage your priorities.
- Fully COVID-19 vaccinated with 2 doses (Booster is optional).
- Additional Leave entitlements, including Community, Wellbeing & Deep Listening Leave.
- Flexible Work Options, including a hybrid approach between client visits & Branch days as part of your week.
- Lifelong learning & career development available, including full access to LinkedIn Learning & career opportunities.
- Staff discounts, including discounts across our Insurance, Home and Personal loans, as well as travel and retail discounts through our partners.
- Fitness Passport, with discounted access to over 1,500 fitness facilities across Australia.
- Novated Car Leasing options through our partner.
- 14 weeks paid Parental Leave & access to Remedy's Bump to Baby program.
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