Service Coordinator

4 weeks ago

Port Macquarie, New South Wales, Australia Australian Unity Full time

As a Service Coordinator at Australian Unity, you will play a key role in managing a portfolio of customers and a team of Care Workers in the Home Health program. Your responsibilities will include leading customer acquisition and growth, building a strong and positive brand in the community, and providing dedicated client management through initial assessments, annual reviews, and comprehensive care plans.

Key accountabilities include:

  • Lead customer acquisition and growth while building a strong and positive brand in the community.
  • Provide dedicated client management by conducting initial assessments, annual reviews, and developing comprehensive care plans.
  • Manage and resolve client escalations and complaints to ensure high levels of satisfaction.
  • Build and develop valuable relationships with various external service providers and internal Clinical and Allied Health teams.
  • Drive a forward-thinking recruitment strategy and support your team throughout the employment lifecycle.
  • Promote a culture of safety and lead by example.
  • Drive continuous improvement initiatives and maintain a strong focus on compliance within your portfolio.

Australian Unity is seeking a skilled and experienced professional to fill this role. The ideal candidate will have prior Aged Care experience, including knowledge of funding levels and Aged Care Quality Standards. They will also possess strong coaching and development capabilities, exceptional multitasking skills, and the ability to take ownership of customer-focused solutions.

Australian Unity offers a range of benefits, including additional leave entitlements, flexible work options, lifelong learning and career development opportunities, and staff discounts. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this role.

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