Rostering Coordinator

1 week ago

Port Macquarie, New South Wales, Australia Australian Unity Full time
Job Title: Rostering Coordinator

As a Rostering Coordinator at Australian Unity, you will play a crucial role in ensuring the effective scheduling of our Care Workers who provide in-home services to our customers.

You will be responsible for creating and managing rosters that meet our customer service requirements, while also ensuring that all administrative duties are completed in a timely manner.

This is a fantastic opportunity to join a dynamic team and contribute to the delivery of exceptional customer service.

Key Responsibilities:
  • Create and manage effective Care Worker rosters to meet customer service requirements.
  • Plan, forecast, and manage workforce planning requirements, including roster changes, leave, and absence planning.
  • Ensure accurate and timely data entry for rostering and payroll purposes.
  • Deliver professional customer phone support to both customers and Care Workers.
  • Maintain accurate and up-to-date client and employee records.
Requirements:
  • Experience in rostering and scheduling staff in a high-volume work environment is ideal, but not essential.
  • Professional verbal and written communication skills.
  • Proven ability to build strong work partnerships and gain buy-in.
  • Able to prioritize and handle competing tasks.
  • Strong time management skills with the ability to take initiative to solve issues.
  • Values teamwork and tackles change with a positive outlook.
  • Competent in using MS Microsoft Suite, with prior exposure to online rostering systems a bonus.
Why Join Australian Unity?
  • Additional leave entitlements, including Community, Wellbeing & Deep Listening Leave.
  • Lifelong learning and career development opportunities, including full access to LinkedIn Learning and career opportunities.
  • Staff discounts across our Insurance, Home, and Personal loans, as well as travel and retail discounts through our partners.
  • Fitness Passport – discounted access to over 1,500 fitness facilities across Australia.
  • Novated Car Leasing options through our partner.
  • 14 weeks paid Parental Leave and access to Remedy's Bump to Baby program.

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