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Strategic Risk Manager

2 months ago

Sydney, New South Wales, Australia ING Full time
Job Title: Senior Risk Manager

ING is seeking a highly skilled Senior Risk Manager to join our Daily Banking Tribe. This role will be responsible for leading, designing, and strategy setting for customer experiences that sit around our foundational customer obligations (KYC, Risk, Policy, Systems & Data).


The successful candidate will have a sharp eye for optimizing processes for customers while meeting Risk, Regulatory, and overall ING targets. This includes business casing, investment planning, and orchestrating the delivery of key initiatives across the bank.


Key Responsibilities:

  • Coordinate issues and incidents affecting our private individual retail clients.
  • Monitor activities and coordination of decisions that ensure customer base remains within risk appetite.
  • Monitor, oversee, and lead the customer data quality improvement initiatives to ensure obligations dependent to customer data can be met.
  • Design and coordinate the business principles for retail customers as it relates to our key foundational customer processes (e.g., data quality, data access rights, and governance, customer accessibility, vulnerability, and gender identification).
  • Optimize the obligations experiences and journeys with a customer and commercial lens, and provide input to KYC Tribe in order to drive business impact, providing commercial and business input for any KYC, AML, CRS FATCA enhancement activities (including product restrictions or controls, new policies).
  • Control and governance of our product suite within established risk control frameworks, reporting, event, and issue management, and audit.

Requirements:

  • 10+ years of banking product, risk, or governance and service experience.
  • Experience in articulating strategy and setting strategic direction with others (including identifying key priorities and initiative sequencing).
  • Understanding of KYC, Data Governance, Financial Services Regulatory landscape, and obligations.
  • Experience in product design or process improvement and operational efficiency programs, with a lens on customer experience at the core.
  • Demonstrable experience leading or influencing changes to products and customer journeys to improve the quality of governance, compliance, or health of overall customer due diligence portfolio.
  • Experience with both quantitative and qualitative research techniques.
  • Experience leading a team and/or working as part of a squad (and Tribe) within an Agile working environment.

What We Offer:

  • Discounted ING Health Insurance.
  • An additional Rest Day to support your well-being.
  • An IMPACT day to volunteer on approved sustainability activity to give back to our community.

ING is an equal opportunities employer and welcomes applications from diverse candidates.