Business Development Banking Consultant in Townsville QLD
2 days ago
At ANZ, you can build a career with exceptional growth potential within a culture of purpose and belonging. As part of the ANZ Group, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the RoleThe S&S Banking Consultant is responsible for providing outstanding levels of sales and service supporting customers via Face to Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.
Role Location: Castletown Shopping World, Shop 205 Woolcock Street
Role Type: 12 month Fixed Term Contract, Flexible Part Time (30 hours/week)
- Deliver customer obsessed service that drives customer satisfaction and first call resolution.
- Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
- Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
- Contributes to a team culture that is balanced across people, customer, risk, and performance.
- Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.
- Experience in delivering high quality customer experience.
- Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
- Effective interpersonal and communication skills (written& verbal).
- Demonstrated ability to work as a supportive team member.
- Committed to self-development and opportunities to increase capability in role.
- Computer literacy and navigation skills.
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
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