Business Banking Consultant
4 weeks ago
About Us
At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. Our culture of purpose and belonging empowers our people to make a meaningful impact.
About the Role
We're seeking a Business Banking Consultant to support small business customers via inbound calls with Business Banking enquiries, account openings, and processes. As a key member of our team, you'll balance team, customer, risk, and performance outcomes.
Key Responsibilities
- Respond to incoming calls from Business Banking customers
- Complete follow-up tasks that require Outbound calls to Business Banking customers
- Deliver exceptional customer experiences
- Work within a quality-driven and compliant environment
- Manage complaints within required timeframes, policy, and procedures
- Collaborate across channels to meet customer needs
What We're Looking For
- Previous Banking customer service/sales experience (not mandatory)
- Experience within a contact centre environment or an operational/support role preferred
- High-level computer literacy and navigation skills
- Experience in delivering high-quality customer experience within required timeframes
- Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures
- Good problem-solving and negotiation skills
- Effective interpersonal and communication skills (written & verbal)
- Demonstrated ability to work as a supportive team member
- Committed to self-development and opportunities to increase capability in role
- Computer literacy and navigation skills
- Demonstrated ability to work within a compliance environment
Why Join Us?
At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch, and we celebrate the different backgrounds, perspectives, and life experiences of our people. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
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