Banking Consultant

2 weeks ago


Brisbane, Queensland, Australia ANZ Full time
About Us

Suncorp Bank is a proud part of the ANZ Group, a leading financial institution with a strong presence in Australia and globally. Our mission is to support the financial wellbeing of our customers, and we're committed to creating a workplace where everyone can thrive.

As a Banking Consultant, you'll be part of a team that's dedicated to delivering exceptional customer service and providing innovative financial solutions. Our culture is built on a foundation of purpose, belonging, and growth, and we're passionate about making a positive impact in the lives of our customers.

About the Role

We're seeking a highly skilled and motivated individual to join our team as a Banking Consultant. As a key member of our inbound contact centre, you'll be responsible for providing exceptional customer service, handling everyday banking enquiries, and building strong relationships with our customers.

As a Banking Consultant, you'll have the opportunity to work in a dynamic and innovative environment, where you'll be able to develop your skills and knowledge in areas such as financial services, customer engagement, and relationship management.

Key Responsibilities
  • Deliver exceptional customer service by providing efficient solutions and responses to customer enquiries
  • Handle everyday banking enquiries, account openings, and processes via telephone and online channels
  • Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes
  • Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance
What We're Looking For
  • Passion for delivering exceptional customer service with demonstrated experience in customer service roles
  • Proficiency in using computer systems and ability to navigate multiple systems
  • Strong verbal communication skills to listen, build rapport, and convey complex information effectively
  • High level of resilience, empathy, and adaptability to handle various customer situations
  • Ability to work collaboratively as a supportive team member
Why Join Us?

Suncorp Bank is committed to creating a workplace where everyone can thrive, and we offer a range of benefits and support resources to help you achieve a healthy work-life balance. As a part of the ANZ Group, you'll have access to a global network of opportunities and resources, and you'll be part of a team that's dedicated to making a positive impact in the lives of our customers.

We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're passionate about delivering exceptional customer service and providing innovative financial solutions, we'd love to hear from you.


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