Client Service Delivery and Sales Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Willis Towers Watson Full time

Job Summary

We are seeking a highly skilled Client Service Delivery and Sales Support Specialist to join our team at Willis Towers Watson. This role will be responsible for providing exceptional client service and support to our clients, ensuring their insurance programs are managed effectively and efficiently.

Key Responsibilities

  • Provide support to the client service team and sales team in managing our clients' insurance programs
  • Prepare client documentation, such as renewal reports and quote slips
  • Develop and maintain relationships with insurers, clients, and other key stakeholders
  • Liaise with insurers on renewals, termination, and installation
  • Provide input and feedback on improving clients' policy structures and wordings
  • Consolidate insurer responses and review and negotiate terms with insurers
  • Maintain comprehensive client data on WTW systems
  • Manage workflow between consultants and GDC back office team to ensure service levels are achieved
  • Debtor collections are managed in accordance with the terms of trade
  • Lead and coach less experienced colleagues to cultivate a thorough understanding of insurance markets and offerings
  • Support and work closely with Head of Operations & Excellence to identify opportunities to simplify and improve processes

Requirements

  • An innovative thinker with the ability to collaborate and work in a team
  • Sound oral and written communication skills
  • Report writing and correspondence skills
  • Ability to prioritise work, manage deadlines, and work under pressure
  • A team player with the ability to demonstrate credibility and gain trust
  • Proficient in all MS Office products
  • A quick learner with the drive to take on additional duties when required
  • The ability to work autonomously with minimal guidance
  • A focus on excellence and the ability to produce accurate work

Why Work with Us

At Willis Towers Watson, we offer a competitive benefits package, including an annual bonus, company-paid salary continuance insurance, life and TPD insurance, hybrid working, and career growth opportunities.

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