Client Service Operations Specialist

18 hours ago


Sydney, New South Wales, Australia Capital Group Full time
About the Role

The Client Operations team is a vital part of our organization, supporting the operational aspects of our fund investors across Europe and Asia. As a Client Service Operations Specialist in Sydney, you will focus on our Australia domiciled funds, providing superior service to investors directly or indirectly as part of the Responsible Entity and fund manager/product issuer responsibilities.

Key Responsibilities:
  • Monitor, support, and oversee the outsourced unit registry's overall service delivery, including applications, transactions, maintenance, AML/KYC, and distributions.
  • Ensure that investors' queries are answered in a consistently prompt and professional manner, addressing concerns related to platform agreements and management fee rebates.
  • Manage platform and Management Fee Rebates (MFR) agreements and payments, coordinating drafting and negotiation with Legal & Compliance and Sales teams.
  • Conduct distributor oversight, including AU DDO reporting and due diligence, ensuring compliance with regulatory requirements and industry standards.
  • Liaise with Europe-based Tax and Fund Administration teams for custody, fund account, and financial reporting matters, leveraging ATO business portals for tax reclaim certification.
Business Skills and Technical Expertise:
  • Demonstrate effective written and oral communication skills, collaborating with diverse groups including external parties and senior business leaders.
  • Develop in-depth knowledge of the AU managed funds industry, client services, mutual funds, applicable regulation, industry guidelines, practices, trends, and technology.
  • Evaluate and address data confidentiality and security concerns when dealing with stakeholders.
  • Showcase expertise in investor servicing and related processes, including CG AU funds' PDSes and IIRs, specific regulatory constraints, and general CG best practice guidelines.

Estimated Salary: $80,000 - $110,000 per annum, based on location and industry standards.



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