Luxury Hotel Concierge Associate
5 days ago
The Sofitel Brisbane Central offers an exceptional opportunity for a skilled and friendly Concierge team member to join our dynamic team. As the face of the hotel, you will be the key point of contact for guests arriving and departing, ensuring an outstanding level of luxury service is delivered.
Our ideal candidate will have a passion for delivering Magnifique Moments that last, showcasing their enthusiasm and respect for our guests' belongings. This role requires strong communication skills, excellent attention to detail, and superior customer service skills.
Key Responsibilities:
- Engage with guests on arrival, departure, and during their stay through reception and concierge duties
- Receive guest vehicles and luggage, ensuring care is taken to move them to their next destination
- Provide recommendations and information about Brisbane and its surroundings to our guests
- Interact with various departments daily to ensure a seamless experience for our guests
- Upsell hotel products and services while providing exceptional service and product knowledge
Requirements:
- A genuine desire to work in the guest-facing operations of a luxury city hotel
- An enthusiastic approach, excellent attention to detail, and superior customer service skills
- Strong communication skills, both verbal and written
- Friendly personality paired with professionalism and high standards of personal presentation
- Open manual driver's license
- Physical strength to safely lift and carry heavy items
- Ability to work varied shifts from early mornings to late evenings, including weekends
About Us:
Sofitel Brisbane Central is a 5-star hotel located in the heart of Brisbane, offering luxurious amenities and a range of F&B outlets. Our team is committed to providing exceptional service and creating unforgettable experiences for our guests.
Benefits:
- Discounts for ambassadors and their families/friends at Accor Hotels worldwide
- Complimentary hotel stay package to celebrate work anniversaries
- Secure parking in the centre of Brisbane for $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms
We estimate the salary for this position to be around $55,000 - $65,000 AUD per annum, depending on experience and qualifications.
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