Healthcare Services Team Manager

3 weeks ago


Smeaton Grange, New South Wales, Australia Advantage Healthcare Support Full time
About Us

Advantage Healthcare Support is a reputable organization dedicated to providing in-home care services across NSW. Our agency is committed to delivering exceptional support to individuals, and we take pride in our team's unwavering dedication to empowering people with disabilities.

Role Overview

We are seeking an experienced Care Coordinator Supervisor to join our dynamic team. As a key member of our team, you will be responsible for leading, coaching, and managing a group of Support Workers. Your primary objective will be to ensure safe and high-quality services are delivered to our NDIS participants.

Key Responsibilities:
  • Lead by example, promoting quality service delivery while ensuring clients receive the highest standard of care.
  • Motivate and assess the performance of Support Workers, identifying areas for improvement and providing guidance to enhance their skills.
  • Serve as a liaison between Support Workers and Management, effectively communicating policies and concerns.
  • Collaborate with the team to develop and implement plans that promote independence, enablement, and wellness among our clients.
  • Assist in training and developing new or less-experienced Support Workers through buddy shifts, knowledge sharing, and mentorship.
  • Ensure all support staff's compliance documents are up-to-date and mandatory trainings are completed.
  • Organize and conduct performance management meetings with support staff, monitoring progress and implementing action plans as needed.
Requirements
  • Certificate III or IV in Community Services or a related discipline is highly regarded.
  • 1-2 years of experience in a similar role is desirable.
  • Excellent communication and customer service skills, both verbal and written.
  • Strong administrative skills, attention to detail, and ability to develop and implement plans.
  • Sound computer and IT skills.
Benefits
  • A supportive team environment working with experienced and capable colleagues.
  • Opportunities for career progression and personal development.
What We Offer

A competitive salary package estimated at $80,000 - $100,000 per annum, depending on experience, plus benefits including great opportunities for growth and development.



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