Baggage Resolution Specialist

2 days ago

Sydney, New South Wales, Australia Menzies Aviation Full time

Overview

Menzies Aviation, a global leader in the aviation industry, is seeking a skilled Baggage Resolution Specialist to join our dynamic team at Sydney International Airport.

This exciting opportunity offers a chance to grow your career in a fast-paced environment where problem-solving skills and attention to detail are highly valued.

We are committed to excellence and hold ourselves to the highest standards to maintain our position as the Ground Handler of choice.

The successful candidate will be responsible for assisting arriving passengers with missing or damaged baggage across our 14 handled international carriers, ensuring excellent customer service and resolving issues efficiently.

Main Accountabilities include:

  • Taking Property Irregularity Reports from passengers for missing or damaged luggage.
  • Tracing missing baggage using client carrier systems and manual system.
  • Arranging delivery of on-hand baggage.
  • Processing interim relief payments according to client carrier requirements.
  • Processing damaged baggage reports in accordance with the requirements of the client carrier.
  • Maintaining constant communication with customers about the status of missing luggage.
  • Duties as required operationally.

To succeed in this role, you will require:

  • Demonstrated previous experience in a mishandled luggage role or similar within aviation.
  • Efficient computer and typing skills.
  • Professional and courteous communication skills, both verbal and written.
  • High level attention to detail.
  • Excellent organisational skills and the ability to multitask.
  • A positive, can-do attitude.
  • Ability to problem solve and complete work accurately within a fast-paced environment.
  • Sound numerical skills.
  • Ability to work cohesively in a team environment.
  • Maintain a high standard of grooming and presentation.
  • Ability to lift 32 kgs.

We offer:

  • A competitive salary of AU$70,000 - AU$90,000 per annum, depending on experience.
  • All training provided onsite by our qualified trainers, along with ongoing staff training and development programs.
  • Airport location close to public transport.
  • Free car parking.
  • On-site Physio, complimentary treatments for all team members.
  • Staff discount on duty-free items in the staff store, including cologne/perfume, wine and spirits, make up.
  • Above industry standard remuneration.

About Menzies Aviation

Menzies Aviation is a committed equal opportunity employer and encourages applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment where everyone feels valued and can reach their full potential.

Please note that as part of our recruitment process, we may use various resourcing tools to assess your skills and experience in relation to the role. If there are any reasonable adjustments to our process that you would like us to consider, please feel free to contact us.

Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment.

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