Technical Support Specialist
2 days ago
About This Role:
">- Support customers by responding to their enquiries in a timely and professional manner.
- Utilize multiple platforms and systems to capture all customer interactions and maintain accurate records.
- Actively listen to customers' needs and respond with solutions that meet their expectations and adhere to established service level agreements.
- Maintain open communication with customers regarding the status of their requests and concerns.
Key Requirements:
">- Effectively communicate both verbally and in writing with colleagues and customers.
- Achieve high-level problem-solving skills to resolve technical issues efficiently.
- Apply call centre experience to provide exceptional customer support services.
- Be available to work a rotational roster including evenings and weekends.
- Demonstrate proficiency in Microsoft Office, CRM tools, and online document management systems.
What We Offer:
">- Opportunity for immediate start with comprehensive training and ongoing support.
- Convenient Canberra CBD offices with flexible work-from-home options after training.
- Positive and dynamic office environment with a supportive team.
- Competitive hourly rate and 12-month contract with potential for extension.
This is a full-time position commencing immediately, working Monday to Friday on a 7AM to 7PM rotational roster.
Your technical expertise and willingness to work in a diverse environment will enable you to excel in this role.
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