Product Manager, Merchant Solutions

1 month ago

Lindfield, New South Wales, Australia Commonwealth Bank Full time

About Our Team

The Everyday Business Banking (EBB) team is responsible for supporting the full spectrum of customers' needs, from small businesses to large corporates. We have accountability for Deposit and Transaction Product and Portfolio Management, Cash Channel Strategy, Merchant Solutions, Business Customer Onboarding, Customer Lifecycle Management, and Business Customer Propositions.

Your Role

You will join the EBB Deposit and Transactions Crew, which is accountable for:

  • Deposit and Transactions product and portfolio management.
  • Product acquisition, in-life maintenance, and customer experience optimization.
  • Product development and digitization.
  • Cash and cheque strategy for Business and Institutional customers.

Key Responsibilities

You will leverage your domain and industry knowledge, thought leadership, and strategic mindset to drive outcomes across the product lifecycle, including launching new features and initiatives, monitoring and driving product performance, meeting key regulatory, operational risk, and product governance requirements, optimizing customer experience, and driving change across the business.

Specific Responsibilities

  • Form part of a Corporate Card squad to deliver a multi-year digital transformational change.
  • Continuously improve the customer experience by reviewing and enhancing features, benefits, and digital experience.
  • Act as the voice of the Business Bank and translate business requirements for your squad.
  • Ensure robust operational risk management.
  • Work with external strategic and industry partners and suppliers to support integration of new business opportunities.
  • Work closely with the Product Owner to deliver digital experiences across NetBank and the CommBank app.

Requirements

  • Undergraduate and post-graduate degree in business, marketing, engineering, data decisioning, or similar qualifications.
  • Payment and/or Cards Product Management experience.
  • Deep domain knowledge in the cards value chain.
  • Proven experience working across end-to-end Agile projects and technical delivery.
  • Influential and confident stakeholder management skills as this role will see you working across risk, product, digital, technology, and compliance business partners.
  • Experience in working within a highly complex operational environment.
  • A risk management mindset.
  • The ability and enthusiasm to act as a 'change leader' in supporting transformational change.
  • Exceptional written and verbal communication.

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