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Salesforce Non-Profit Cloud Functional Consultant
1 month ago
A Salesforce Certified Non-Profit Cloud Consultant is responsible for designing and deploying solutions that support customer business processes and requirements using Salesforce applications.
The consultant has experience designing solutions using the Non-Profit Cloud functionality and can lead the implementation of these solutions within a customer organization.
Key Responsibilities:- Review and understand as-is processes within any business.
- Suggest a more efficient model and workflow process.
- Liaise with stakeholders to understand the structure, policies, and operations of the organization, and recommend solutions that enable the organization to achieve its goals.
- Translate requirements, changes in requirements, and clarifications regarding the logic of the reports to the development team.
- Prepare various business documentation namely process maps, user stories with detailed acceptance criteria.
- Provide references for users by writing and maintaining user documentation; providing help desk support & training users.
- Ensure client solution requirements are understood and met by applying industry best practices and detailed knowledge of the Salesforce platform to design optimal client solutions.
- Creating and delivering innovative, client-focused Salesforce solutions through team leadership, strong teamwork, initiative, and collaboration.
- Leading the delivery of assigned client projects and contributing at all stages of project delivery in accordance with Viseo Delivery Methodology standards.
- Providing clear visibility on the status of in-practice projects underway and planned.
- Provide functional expert and authoritative advice, guidance, and training within the areas of service and providing leadership in continuous improvement of delivery practices and adhering to CDM standards.
- Developing and maintaining relationships with client stakeholders throughout a project to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth.
- Liaising and working with technology teams and vendors to ensure alignment between technical and functional specifications and business objectives and to identify areas to reduce implementation efforts.
- Bachelor's degree in IT/ Computer Science.
- At least 6 years' experience in a similar role.
- Salesforce configuration and development experience.
- Minimum 5 years of IT project delivery/consulting experience.
- Minimum 2 years of (SFDC) systems implementation experience (Service Cloud and Sales Cloud).
- Experience working with iterative and agile methodologies.
- Data migration experience.
- Salesforce configuration experience.
- Non-Profit Cloud Certified.
- Expertise in fundraising and program management.
- One or more Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud certifications, or similar Salesforce ecosystem certification.
- Background with architecture concepts (integration styles, architecture styles, patterns).
- Deep understanding of and experience with SFDC architectural concepts (e.g., API and governor limits) and how they influence design.
- Preference for certification in Project Methodology (PRINCE2 or Agile).
- Proven success in leading and contributing to a team-oriented environment.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Excellent leadership, communication (written and oral) and interpersonal skills.
- Drive to learn more and convey expertise to those around them.
