Salesforce Non-Profit Cloud Functional Consultant

1 month ago

Sydney, New South Wales, Australia VISEO Full time
Salesforce Non-Profit Cloud Functional Consultant

A Salesforce Certified Non-Profit Cloud Consultant is responsible for designing and deploying solutions that support customer business processes and requirements using Salesforce applications.

The consultant has experience designing solutions using the Non-Profit Cloud functionality and can lead the implementation of these solutions within a customer organization.

Key Responsibilities:
  • Review and understand as-is processes within any business.
  • Suggest a more efficient model and workflow process.
  • Liaise with stakeholders to understand the structure, policies, and operations of the organization, and recommend solutions that enable the organization to achieve its goals.
  • Translate requirements, changes in requirements, and clarifications regarding the logic of the reports to the development team.
  • Prepare various business documentation namely process maps, user stories with detailed acceptance criteria.
  • Provide references for users by writing and maintaining user documentation; providing help desk support & training users.
  • Ensure client solution requirements are understood and met by applying industry best practices and detailed knowledge of the Salesforce platform to design optimal client solutions.
  • Creating and delivering innovative, client-focused Salesforce solutions through team leadership, strong teamwork, initiative, and collaboration.
  • Leading the delivery of assigned client projects and contributing at all stages of project delivery in accordance with Viseo Delivery Methodology standards.
  • Providing clear visibility on the status of in-practice projects underway and planned.
  • Provide functional expert and authoritative advice, guidance, and training within the areas of service and providing leadership in continuous improvement of delivery practices and adhering to CDM standards.
  • Developing and maintaining relationships with client stakeholders throughout a project to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth.
  • Liaising and working with technology teams and vendors to ensure alignment between technical and functional specifications and business objectives and to identify areas to reduce implementation efforts.
Requirements:
  • Bachelor's degree in IT/ Computer Science.
  • At least 6 years' experience in a similar role.
  • Salesforce configuration and development experience.
  • Minimum 5 years of IT project delivery/consulting experience.
  • Minimum 2 years of (SFDC) systems implementation experience (Service Cloud and Sales Cloud).
  • Experience working with iterative and agile methodologies.
  • Data migration experience.
  • Salesforce configuration experience.
  • Non-Profit Cloud Certified.
  • Expertise in fundraising and program management.
  • One or more Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud certifications, or similar Salesforce ecosystem certification.
  • Background with architecture concepts (integration styles, architecture styles, patterns).
  • Deep understanding of and experience with SFDC architectural concepts (e.g., API and governor limits) and how they influence design.
  • Preference for certification in Project Methodology (PRINCE2 or Agile).
Personal Attributes:
  • Proven success in leading and contributing to a team-oriented environment.
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Excellent leadership, communication (written and oral) and interpersonal skills.
  • Drive to learn more and convey expertise to those around them.

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