Salesforce Marketing Cloud Solutions Expert

4 weeks ago

Sydney, New South Wales, Australia eWave Full time
Role Overview

The Salesforce Marketing Cloud Solution Consultant role is a critical component of the deal cycle for Salesforce opportunities. As a Solution Consultant at Globant Commerce Studio, you will have a mix of business, commercial, and technology expertise, and consult with clients to understand their business challenges in digital and guide them to possible solutions that we can implement to solve the problem statement.

Key Responsibilities
  • Coordinate briefing with the Sales lead to understand the deal opportunity.
  • Allocate the appropriate resources required to work on the deal.
  • Review and manage the Jira Solution Consulting board to effectively manage workload.
  • Create a Solution Consulting plan with all of the steps required to move to a decision.
  • Creation of a Solution Consulting Strategy as a response to the customer.
  • RFP documentation review and management.
  • Lead, direct, and coordinate the team to deliver all the relevant deliverables for the deal.
  • Lead, direct, and coordinate the team to shape solution options.
  • Review and interrogate estimates and project plans created by the team.
  • Creation of project plans* (If the person has a project management background).
  • Create a team profile in relation to the estimates and project plan.
  • Devise commercial options to present to the customer with relevant internal approvals.
  • Shape the narrative and story to play back to the customer.
  • Create the presentation/proposal to share with the customer.
  • Work with the Sales team to understand any feedback from the proposal and ideate on ways to ensure the deal is closed.
  • Responsible for writing the solution in the SOW document, working closely with the Sales Director who is ultimately accountable.
  • Responsible for detailing the solution as part of the Sales to Delivery handover.
  • Partake in retrospectives and ensure learnings are documented and will inform future deals.
Requirements
  • Highly organised.
  • Business Strategy.
  • Salesforce Marketing Cloud Implementation: Design and configure Salesforce Marketing Cloud solutions based on client needs, including email marketing, automation, personalization, and data integration.
  • Marketing Automation Experience: Pardot required.
  • Campaign Management: Create, manage, and optimize marketing campaigns within Salesforce Marketing Cloud to drive engagement, conversions, and ROI.
  • Data Management: Ensure data quality and integrity by setting up data extensions, synchronization, and segmentation within Salesforce Marketing Cloud.
  • Marketing Automation: Develop and automate customer journeys, drip campaigns, and lead nurturing programs to improve customer engagement and retention.
  • High level understanding of solution architecture.
Benefits
  • Remote Work Opportunities with ultra-flexible working culture.
  • Semi-Annual Performance Review, 360 Feedback, and Individual Growth Roadmap.
  • Multiple learning opportunities and Professional Certification Programs.
  • Working as a part of a Global team in a Multicultural Environment.
  • Unlimited Paid Annual Leave (after first 12 months of employment).
  • Gifted Birthday Leave.
  • Rewarding Compensation Package.

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