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Hotel Operations Manager

3 weeks ago

Adelaide, South Australia beBeeResponsibility Full time $80,000 - $100,000
Overnight Operations Manager

We are seeking a seasoned and confident Night Manager to join our Front Office team.

This pivotal role assumes full responsibility for hotel operations overnight, acting as Duty Manager and representing senior leadership in the absence of the General Manager.

Key Responsibilities:
  • Oversee hotel operations during overnight shifts, acting as Duty Manager.
  • Manage late arrivals, early departures, and guest inquiries with professionalism.
  • Ensure safety, security, and emergency procedures are followed.
  • Conduct nightly audits and prepare operational reports.
  • Support and lead the night team to maintain premium service standards.
  • Resolve guest issues promptly, ensuring a seamless experience.
  • Monitor cleanliness and presentation of public areas overnight.
  • Liaise with other departments to ensure continuity across shift.
  • Act as a Loyalty Ambassador, promoting membership and benefits.
  • Follow up on guest feedback and assist with responses to ensure satisfaction and retention.
Requirements:
  • Proven ability to deliver exceptional guest service and uphold operational excellence.
  • A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening their stories.
  • Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy.
  • Outstanding communication skills—both written and verbal.
  • Strong cultural awareness and ability to work effectively within a diverse team.
  • Impeccable attention to detail and a proactive approach to problem-solving.
  • Minimum 3 years' experience in a front office leadership role within a hotel environment.
  • Previous experience in Night Audit and/or Front Office Supervisor roles is preferred.
  • High level of computer literacy; Excel and Opera Cloud experience is highly regarded.
  • Required certifications/certificates/licenses include RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people.
  • A current and valid Full AU Driver Licence is required, with the confidence to drive both manual and automatic vehicles.
  • Full-time Australian working rights are necessary.