Hotel Night Operations Manager

7 hours ago

Adelaide, South Australia beBeeNight Full time $90,000 - $120,000

Pullman Adelaide is a premium hotel experience located in the heart of Adelaide at 16 Hindmarsh Square.

We cater to modern travelers and professionals who value excellence and connection.

This role assumes full responsibility for hotel operations overnight, acting as Duty Manager and representing senior leadership in the absence of the General Manager.

As a seasoned and confident Night Manager, you'll play a key role in delivering exceptional guest service, ensuring operational excellence, and supporting a team culture built on care, collaboration, and premium hospitality standards.

  • Oversee hotel operations during overnight shifts, acting as Duty Manager
  • Manage late arrivals, early departures, and guest inquiries with professionalism
  • Ensure safety, security, and emergency procedures are followed
  • Conduct nightly audits and prepare operational reports
  • Support and lead the night team to maintain premium service standards
  • Resolve guest issues promptly, ensuring a seamless experience
  • Monitor cleanliness and presentation of public areas overnight
  • Liaise with other departments to ensure continuity across shift
  • Act as a Loyalty Ambassador, promoting Accor Live Limitless (ALL) membership and benefits
  • Follow up on guest feedback and assist with responses to ensure satisfaction and retention
Key Skills and Qualifications:
  • Proven ability to deliver exceptional guest service and uphold operational excellence
  • A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening their stories
  • Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy
  • Outstanding communication skills—both written and verbal
  • Strong cultural awareness and ability to work effectively within a diverse team, aligned with our purpose of connecting cultures, with heartfelt care
  • Impeccable attention to detail and a proactive approach to problem-solving
  • Minimum 3 years' experience in a front office leadership role within a hotel environment (premium setting preferred)
  • Previous experience in Night Audit and/or Front Office Supervisor roles preferred
  • High level of computer literacy; Excel and Opera Cloud experience highly regarded
  • Required certifications/certificates/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people
  • Current and valid Full AU Driver Licence, with the confidence to drive both manual and automatic vehicles

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