Hotel Manager

**Job No**: STAM16092024
**Location**: Adelaide
Hotel Manager
**Location**: Adelaide South Australia
Join the Executive Team at Stamford Plaza Adelaide as our Hotel Manager
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the role
A unique opportunity has arisen to join the iconic Stamford Plaza Adelaide as a Hotel Manager, reporting to the Area General Manager, Adelaide. This role would ideally suit a person keen to relocate to South Australia or an Executive Assistant Manager seeking their next challenge.
A professional business leader is required to oversee the daily operational demands in the absence of the Area General Manager, as Hotel Manager you are expected to have practical hard skills, which include, marketing and social media fundamentals, front of house exposure, booking keeping, revenue management, food/beverage and event management capabilities.
The successful applicant comes equipped with exceptional communication skills, to clearly and strategically lead our diverse team, be of an analytical, results driven mind set, to meet and exceed our strategic operational goals.
Core requirements of your role
Be a true people person, capable of fostering genuine guest experiences with a warm welcome, ensure staff are attentive to guests' needs and wishes and recognise opportunities to optimise and exceed the guest experience.
Develop and implement operational policies and procedures to ensure efficiency and quality across all properties
Monitor and improve guest satisfaction levels through effective management and problem-solving
Ensure the execution of exemplary customer service that drive guest satisfaction and loyalty by assisting and monitoring satisfaction before and during all daily interaction with relevant key leaders
Effective planning, management, and organisation of operations to deliver the best possible experience to guests
Timely and effectively troubleshoot any issues arising in Hotel operations
Monitor and motivate staff with constructive communication in a positive work environment and a shared vision of targets and career progression
In conjunction with departmental manager evaluate staff performance and implement annual KPI's
Plan, implement and manage overall daily operations under the instruction of the Area General Manager
Drive forward sales strategies and oversee expenditure by collaborating with the sales and marketing director to create and implement a 12/24-month seasonal calendar of events
Managing the hotel's online presence and generating an online buzz through special offers and promotions
Ensuring inquiries are dealt with in a timely manner and a customer-oriented response is issued
Lead on sustainability programs in conjunction with the engineering team
As delegated, oversee/supervise maintenance and inhouse refurbishments and asset enhancements and conduct risk assessment on revenue and guest experience
As delegated, manage budgets and control expenditure
Track hotel revenue and optimise profit
In collaboration with the delegated HOD, analyse sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategy
About you
Proven ability to motivate and manage staff
Advanced working knowledge in Excel and PowerPoint
Excellent interpersonal, leadership and communication skills
Ability to stay calm under pressure situations
Exception time management skills and be culturally aware
Full working rights in Australia
Culture and Benefits
A highly competitive salary
Discounted meals and beverages
Supplied meals during allocated shifts
Employee Assistance Program
Complimentary onsite dry cleaning
Career growth opportunities
Complimentary onsite car parking
This is a full-time placement, operationally driven hours with occasional evening and weekend work
How to Apply
No recruitment agencies please.
**Applications close**: 14 October 2024
Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, cov