Luxury Guest Service Ambassador

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time

Our luxury hotel is a world of elegance, blending French artistry with local charm.

We welcome guests into our stylish surroundings, boasting 590 rooms and suites, four vibrant bars and restaurants, an outdoor infinity pool, a state-of-the-art gym, an exclusive top-floor lounge, and a renowned spa.

Outstanding people make it all happen, and we are committed to creating an energising work environment dedicated to delivering exceptional experiences for our guests.

Unlock Your Potential

As a valued team member, you will enjoy exclusive privileges and bespoke rewards, including industry benefits across a global portfolio of luxury accommodations, fine dining, and curated lifestyle experiences. Benefit from daily perks such as artisan coffee at a preferred rate and a specially crafted Ambassador menu. We also offer a comprehensive learning platform combining expert knowledge and tailored development to support your growth, fostering a culture of excellence and personal ambition.

Job Requirements

  1. Provide high-quality service to guests by responding promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
  2. Maintain accurate control of guest and hotel accounts, ensuring all charges are correct and posted timely.
  3. Operate the telephone system effectively, handling all calls promptly and professionally, greeting callers according to established policy.
  4. Complete the daily shift checklist, referring any items needing follow-up to the Front Desk Supervisor or Duty Manager.
  5. Accurately transfer details from the registration card to the guest reservation in Opera, ensuring future stays are updated with relevant needs and requests.
  6. Be aware of VIP arrivals and special requests for the day.
  7. Possess extensive knowledge of the Opera Front Office system regarding reservations, check-in, cashiering, and check-out.
  8. Demonstrate professionalism and flair by serving guests with enthusiasm and expertise, ensuring their requests are efficiently fulfilled.
  9. Provide personalised service to all guests, striving to achieve exceptional outcomes.
  10. Embody the art of hospitality with a positive attitude and a commitment to excellence.
  11. Complete tasks in a timely manner.
  12. Assist with implementing and maintaining high standards across the hotel.

Key Qualifications

  • Highly motivated with excellent attention to detail.
  • Experience in a similar role.
  • Strong communication skills.
  • Maintain a professional appearance, representing the brand.
  • Ability to work a rotating roster including weekends and public holidays.

Additional Information

If you are passionate about hospitality, innovation, and drive, we would love to hear from you.

Our Commitment to Diversity & Inclusion:

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent. We offer reasonable adjustments during the recruitment process. Please let us know if you require any adjustments.

Please note that current working rights are required for this role.

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