Guest Services Representative

3 weeks ago


Brisbane, Queensland, Australia Marriott Full time
Job Title: Guest Services Agent

Job Summary:

We are seeking a highly skilled Guest Services Agent to join our team at The Westin Brisbane. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Process guest check-ins, check-outs, room assignments, and room change/late check-out requests
  • Secure payment and activate/reissue room keys
  • Anticipate guests' service needs and provide innovative solutions to ensure a positive guest experience
  • Maintain customer loyalty through strong attention to detail and excellent communication skills
  • Collaborate with other departments to ensure seamless guest service

Requirements:

  • At least 2 years of experience in a high-volume environment, preferably in the hospitality industry
  • Excellent customer service skills and ability to work in a fast-paced environment
  • Strong communication and problem-solving skills
  • Ability to work effectively in a team environment
  • Passion for delivering exceptional guest service and ensuring a positive experience for all guests

About Us:

Marriott International is a global hospitality company with over 7,700 properties across more than 130 countries. We are committed to providing exceptional guest experiences and creating memorable moments for our guests. If you are passionate about delivering exceptional customer service and have a passion for the hospitality industry, we encourage you to apply for this exciting opportunity.



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