Scheduling Coordinator

1 day ago

Gold Coast, Queensland, Australia beBeeCommunication Full time $60,000 - $80,000

About Us

We are an innovative leader within the building and construction space, providing height safety systems and solutions.

Our fast-paced and ever-evolving environment challenges us to be the best we can be every day.

We place a strong emphasis on developing and building strong relationships with our partners and clients.

About The Role

The Customer Service Representative plays a key role in our business, working alongside a small team to schedule work for our branches across QLD.

This roles offers variety with your day-to-day scope of works; ensuring you engage with stakeholders directly over the phone, whilst administering notes and scheduling jobs.

The role supports our Branch Managers, Team Leaders, Clients and Construction Supervisors to ensure that our trucks arrive on site, on time, and ready with the right products to install our height safety systems to ensure all trades are kept safe on-site

Key Responsibilities

  • Schedule jobs between trucks to service various building sites for our branches
  • Liaise closely with your Branch Manager and assist with smooth operations throughout the day.
  • Receive and respond to phone calls and email enquiries from clients.
  • Ability to troubleshoot, problem-solve and resolve concerns or issues.
  • Admin responsibilities of entering bookings
  • Optimise schedules to achieve maximum branch profitability.

About You

Your excellent communication skills, both written and verbal will be critical to the success of this role.

Your ability to build excellent working relationships, particularly with our clients and Branch Managers will also be essential, as will your ability to consistently provide outstanding customer service.

Other Skills

  • Strong communication skills, both verbal and written, with the ability to engage with internal and external stakeholders effectively.
  • A sound foundation of administrative skills.
  • Problem solver with the ability to think outside the box, finding innovative solutions to challenges.
  • Attention to detail, with the ability to learn quickly and adapt to changing circumstances.
  • Excellent organisational and prioritisation skills, with previous experience in a fast-paced environment.

What We Offer

  • Competitive base salary + added performance bonuses.
  • Ongoing training and development opportunities.
  • Monthly lunches & morning teas.
  • Uniform allowance.
  • A supportive leadership team and excellent culture.
  • Employee Assistance Program for you and your loved ones.

Please apply now by sending your CV outlining your suitability for the role.

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