Business Banking Solutions Expert

2 weeks ago


Melbourne, Victoria, Australia ANZ Full time

About Us

At ANZ, we're shaping a world where people and communities thrive. Our goal is to improve the financial wellbeing and sustainability of our millions of customers.

We're looking for a Business Banking Solutions Expert who will be part of our team responsible for providing remote banking support to National Business centre customers. This role is designed to help customers start, run and grow their businesses.

Banking is changing, and so are we. We're giving our people great opportunities to try new things, learn and grow. As a Business Banking Solutions Expert, you'll have the chance to build your future while helping us build ours.

What's the Role About?

This position involves accepting inbound calls or appointment requests in a timely manner to meet customer experience SLAs and objectives. You'll also engage in outbound customer calls to facilitate customer onboarding and discover additional customer needs. Your primary focus will be providing high-quality customer service to a diverse range of small business customers.

You'll autonomously track, manage and action various tasks simultaneously. Your responsibilities will include providing appropriate solutions to customers, building and maintaining strong internal networks, meeting assigned performance targets through needs-based conversations and cross-selling, engaging in needs-based conversations with new and existing small business customers, and managing referrals to specialist teams to support customer requirements.

What Will You Bring?

To excel in this role, you'll ideally bring the following:

  • Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options that meet those needs.
  • Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end-user outcome.
  • Knowledge of small business operations, transaction banking, and working capital solutions.
  • Proficient in credit assessment and management.


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