Customer Banking Solutions Expert for Melbourne North West Area

4 weeks ago


Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time
Customer Banking Solutions Expert for Melbourne North West Area

Estimated Salary: AU$ 65,000 - AU$ 85,000 per annum (dependent on experience)

About Us

The Commonwealth Bank of Australia is a leading financial institution dedicated to serving our local communities. With over 100 years of experience, we've established market-leading products, services, and technology to deliver a seamless banking experience.

Job Description

We're seeking an experienced Customer Banking Specialist Relief to join our Melbourne North West Area team. As the public face of CommBank, you'll be responsible for delivering exceptional customer service and providing holistic solutions to meet customers' financial needs.

Your key responsibilities will include:

  • In-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking, and Financial Advice
  • Supporting customers with enquiries, account maintenance, and credit product applications
  • Completing Financial Health Checks to assess customers' financial needs and identify areas for improvement
  • Providing education and demonstrations of in-branch technology and digital banking options
  • Problem-solving and providing effective solutions while championing our risk-adverse culture
Required Skills and Qualifications

To succeed in this role, you'll need:

  • Proven experience delivering exceptional customer service in financial services, retail, or hospitality
  • Excellent communication skills and the ability to articulate complex financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity, and place customers at the centre of everything you do
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
Benefits

As a valued member of our team, you'll enjoy:

  • A competitive salary range of AU$ 65,000 - AU$ 85,000 per annum (dependent on experience)
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment
  • The chance to make a real difference in the lives of our customers


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