Business Banking Professional Leader

2 days ago


Melbourne, Victoria, Australia ANZ Full time

About Us

At ANZ, we're driving business growth and customer satisfaction through our Commercial Banking division. As a Business Banking Manager in this team, you'll play a key role in helping to retain and grow an existing portfolio of customers, ensuring their experience with the bank is exceptional.

The Role Overview

We're looking for a highly skilled Business Banking Manager to join our team, responsible for building strong relationships with existing small business customers and providing tailored solutions to support their growth and development. You'll have the opportunity to work closely with customers to understand their needs and provide expert advice on our range of products and services.

Key Responsibilities:

  • Provide high-quality customer service to a diverse range of customers in a team-based managed portfolio
  • Be in charge of the retention and growth of existing customers
  • Understand customer ambitions and help them achieve their business growth and development goals
  • Contribute to a high-performing team culture and environment based on collaboration and rapid customer solutioning
  • Meet assigned performance targets across the balanced scorecard
  • Engage with existing small business customers
  • Manage a team-based customer portfolio
  • Effectively collaborate with Lighthouse & CSO enablement teams
  • Maintain deep knowledge of the ANZ product suite to ensure customers are recommended suitable solutions
  • Participate in high-volume inbound and structured leads-based outbound calling

What You'll Bring

To be successful in this role, you'll ideally bring the following skills and qualifications:

  • Relationship Management: Building, maintaining, and influencing relationships to achieve mutually beneficial outcomes
  • Portfolio Management: The selection, prioritisation, and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver
  • Credit Assessment and Management: Assessing, advising, monitoring, and/or approving a customer's credit worthiness, credit risk, and suitable credit structuring options based on internal credit policies, guidelines, scoring models, and/or applying judgement based on prior experience and knowledge
  • Data Analysis: Collecting, profiling, and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions

Your Benefits

We offer a range of benefits to support your career and wellbeing, including access to health and wellbeing services and discounts on selected products and services from ANZ.

A Great Place to Work

ANZ is committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

Salary Range:$100,000 - $150,000 per annum



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