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Technical Support Specialist

2 months ago

Melbourne, Victoria, Australia Talent International Full time
Technical Support Specialist

Talent International is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via phone and email.

Key Responsibilities:

  • Investigate and resolve technical issues reported by customers
  • Communicate with internal product development teams to resolve product issues
  • Plan, prioritize, and organize workload to meet service standards and objectives
  • Respond to customer requests in a timely manner and improve customer experience
  • Coach and assist junior technical support specialists

Requirements:

  • Degree or diploma in Computer Networking, Information Technology, or related field
  • 4+ years of relevant experience in technical support
  • Strong understanding of computer networking principles and technologies
  • Knowledge of mobile computing platforms and MDM/EMM
  • Excellent problem-solving and communication skills

What We Offer:

  • Opportunity to work with a leading global mobile, IoT company
  • Chance to develop your technical skills and expertise
  • Collaborative and dynamic work environment

Apply Today:

For more information, please contact Melissa at Talent International.