Remote Technical Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000

Improve your career prospects by taking on a challenging role as a technical support specialist in our fast-paced team.

This exciting opportunity will enable you to work from home most of the time, provided you have the right setup and infrastructure.

Key Responsibilities:

  • Utilise a ticket-based CRM system to handle incoming calls, create, manage, follow-up and resolve support requests
  • Provide expert advice to clients and engage with third parties on their behalf
  • Deliver high-quality, professional remote support in a timely and efficient manner
  • Collaborate with senior engineers, subject matter experts and team leaders on complex support issues
  • Engage in regular communication with all technical teams within the organisation, including field engineers and other support departments
  • Perform onsite troubleshooting, fault resolution, installations, upgrades and other IT projects as required

Requirements:

  • Relevant qualifications or certifications such as CompTIA A+, CompTIA Network+, CCNA or Microsoft Certification(s)
  • Evidence of troubleshooting end-user workstation environments and Microsoft Office 365
  • Experience configuring devices using Apple iOS and Android mobile platforms
  • Knowledge of Active Directory, Microsoft Exchange and cloud services such as Microsoft Office 365, Azure and related platforms
  • Experience using virtualisation technologies as well as fundamentals in management of VMWare (or Hyper-V) virtual environments
  • Capable of deploying and troubleshooting backup and anti-virus technologies
  • Experience managing networks, network hardware, networking concepts

What We Offer:

  • A dynamic and supportive team environment that encourages growth and development
  • Flexible working arrangements with opportunities to work from home
  • Opportunities for career advancement and professional development
  • A current Australian driver's license is required for some roles

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