Remote Desktop Support Specialist

8 hours ago

Sydney, New South Wales, Australia beBeeRemote Full time $90,000 - $110,000

Job Opportunity: Remote Desktop Support Specialist

A leading organization is seeking skilled professionals to join its Adelaide-based operations as Remote Desktop Support Specialists. In this role, you will be part of a dynamic and challenging environment where you can grow your technical skills and work with the latest technologies.

Key Responsibilities:
  • Provide remote desktop support to end users, including executive-level staff, using remote access tools.
  • Deliver high-quality IT support to resolve incidents and fulfill service requests.
  • Prioritize and manage new support tickets and existing work orders efficiently.
  • Accurately document service details, time logs, and job notes in the ticketing system.
Requirements:
  • Proven Level 1/2 IT support experience, ideally within an MSP or enterprise setting.
  • Technical proficiency with macOS, Windows 10/11, Microsoft Office Suite (Teams, Outlook, Office 365), and remote troubleshooting tools.
  • Strong diagnostic skills for application installations and network technologies (VPN, WAN, LAN).
  • Experience with endpoint management tools like Microsoft Intune and SCCM.
  • Familiarity with ITSM platforms (e.g., ServiceNow, HP Service Manager) and principles, especially Incident and Service Request Management.
  • Exposure to analytics tools such as NexThink and 1E Tachyon.
  • Excellent communication, documentation accuracy, and a customer-first mindset.
  • Strong time management, multitasking ability, and a collaborative, proactive attitude.
Why Join Us?
  • Be part of a supportive and growing team.
  • Work on meaningful projects with a major government client.
  • Career development and training opportunities.
  • A culture that values innovation, collaboration, and customer excellence.

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