Technical Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Technical Support Specialist

Opportunity Overview:

An exciting, permanent role has become available for a Technical Support Specialist to join our team in providing end-user technical support and leveraging remote support technologies to support our customers.

The Technical Support Specialist will work as part of the Technical Support team in delivering high-quality support services, utilizing remote support technologies to troubleshoot and resolve customer issues. The role will involve participating in remote and onsite deskside support across our organization, ensuring that all services are provided in accordance with agreed service level targets, risk management, governance, and compliance standards.

Key Responsibilities Include:

  • Effective delivery of second-level support for relevant end-user devices and services, including desktop and laptop configurations, deploying PC images, and supporting related hardware and peripherals.
  • Mobiles, tablets, and printer support.
  • Provide high-level customer service to business users.
  • Design and deploy desktop and laptop configurations that align with our organization's objectives and strategic plans.
  • Ensure desktop security and virus filtering.
  • Research and test new technologies to identify their potential benefit to our organization.
  • Provide a desktop consultation service to business users.
  • Document processes and procedures.
  • Collaborate with other teams, such as Service Desk, Digital Workplace, WDS, and Infrastructure teams.

Required Skills and Qualifications:

To succeed in this role, you will need to have:

  • Proven experience in building, deploying, and supporting PC images, SCCM, and hardware configuration support.
  • Familiarity and experience with ITIL-based processes.
  • Demonstrated customer service skills with strong written and verbal communication skills.
  • Proven problem-solving and analytical skills with strong multi-tasking ability.
  • Strong planning and organizational skills, with the ability to prioritize tasks and manage time effectively.

Benefits:

As a valued member of our team, you can expect:

  • A competitive salary package.
  • A range of employee benefits, including discounts on health insurance, travel, car, home, contents, and pet insurance products.
  • Flexible working arrangements, including the option to work from home.
  • Access to ongoing training and development opportunities.
  • Recognition and rewards for outstanding performance and contributions to the team.

Join Our Team:

We are looking for talented individuals who share our passion for delivering exceptional customer experiences. If you are a motivated and dedicated professional with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.

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