Technical Support Specialist

7 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $70,000 - $90,000
Job Description

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to end-users for desktops, laptops, peripherals, and software applications.

Your primary objective will be to diagnose, resolve, and document IT incidents, as well as assist with the setup, configuration, and maintenance of computer systems. You will work closely with other IT teams to escalate and resolve complex technical issues.

You will also be responsible for maintaining accurate records of IT incidents and service requests, tracking progress and resolution status in the IT service management system.

This role requires strong technical proficiency in diagnosing and resolving hardware and software issues for Windows and Mac platforms. You should have knowledge of desktop operating systems (e.g., Windows 10, macOS) and common productivity applications (e.g., Microsoft 365, Adobe).

In addition, you should be familiar with desktop management tools, remote support, and IT service management. Excellent problem-solving and analytical skills, with a detail-oriented approach to issue resolution, are essential for this role.

Required Skills and Qualifications
  • Tertiary qualification in Computer Science or related field, or relevant experience.
  • Strong technical proficiency in diagnosing and resolving hardware and software issues for Windows and Mac platforms.
  • Knowledge of desktop operating systems (e.g., Windows 10, macOS) and common productivity applications (e.g., Microsoft 365, Adobe).
  • Familiarity with desktop management tools, remote support, and IT service management.
Benefits

This role offers opportunities for professional growth and development in a dynamic and supportive environment. You will have the chance to work with a talented team of professionals who share your passion for technology and customer satisfaction.

Others

The successful candidate will be available to work onsite 4-5 days per week and possess excellent communication and customer service skills to interact effectively with end-users at all levels of the organization.

You should be able to work independently and prioritize tasks in a fast-paced environment, and have the ability to travel inter-country and globally if required.

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