Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeSoftware Full time $80,000 - $95,000
Job Description

The Software Support team is the face of technical assistance, receiving customer inquiries for software issues. The Technical Support Specialist provides a link between clients and the organization.

  • Primary Objectives:
  • Provide phone IT support and technical advice related to equipment products for customers, sales, and service teams.
  • Remote support, log in to customer platforms while on the phone.
  • Perform software pre-installs, installations, fault diagnostics, repairs, and software migrations.
  • Diagnose technical issues and communicate with the broader support team as needed.

Key Responsibilities

  • Provide technical support via phone, email, or remote access.
  • Troubleshoot software issues and resolve problems efficiently.
  • Collaborate with cross-functional teams to resolve complex technical issues.
Requirements

Technical Skills:

  • Familiarity with software releases, updates, and technologies.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.

Continuous Improvement:

  • Stay up-to-date with new software releases and technologies.
  • Participate in training and development opportunities.
  • Contribute to process improvements and quality assurance initiatives.

Benefits

This role offers a chance to deliver exceptional customer service, improve technical skills, and contribute to a supportive team environment.

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