Luxury Hotel Front Desk Associate

2 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000
Hotel Receptionist Job Description

We are seeking a skilled and experienced Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring their stay with us is nothing short of exceptional.

Your responsibilities will include:

  • Welcome guests at check-in and farewell them at checkout
  • Attend to incoming calls and provide outstanding guest service
  • Ensure all guest requests are accurately actioned with prompt follow-through
  • Create innovative ways to up-sell additional services to our guests
  • Maintain high levels of professionalism and ensure procedures are followed in relation to guest confidentiality and issuing of room keys
  • Process reservations either by phone, fax or email
  • Demonstrate high professional telephone manner and excellent communication skills
  • Demonstrate high levels of customer service at all times
  • Perform shift work, including overnight shifts, working weekends and public holidays
  • Maintain immaculate grooming standards

The ideal candidate will have:

  • A sound knowledge of hotel management systems
  • The ability to work in a fast-paced team environment
  • Strong attention to detail to ensure all data is entered correctly
  • A passion for delivering exceptional customer service
  • A 'can-do' attitude and willingness to learn new skills
  • Excellent communication skills, including both verbal and written
  • Outstanding administration and organisational skills
  • Previous work experience in a five-star hotel in a Front Office or Reservations environment
  • Flexibility and availability to work early or evening shifts across 7 days of the week, including public holidays, where necessary
  • Unlimited work rights in Australia

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