Front Desk Hospitality Associate

2 days ago


Sydney, New South Wales, Australia beBeeCustomer Full time $34,000 - $34,900

Hotel Front Desk Job Overview

The hotel front desk is the primary point of contact for guests and staff alike. This role requires a unique blend of customer service skills, technical knowledge, and organizational abilities.

Responsibilities:

  • Guest Check-In/Check-Out: Register arriving guests, assign rooms, and process departures in a timely and efficient manner.
  • Complaint Resolution: Investigate and resolve guest complaints and issues in a professional and courteous manner.
  • Room Management: Maintain accurate records of room assignments, vacancies, and reservations.
  • Communication: Answer telephones, relay messages, and provide general information about hotel facilities and services.
  • Cash Handling: Process guest payments, calculate charges, and balance cash and complete related reports.
  • Clerical Duties: Perform various administrative tasks such as faxing, filing, and photocopying.
  • Emergency Procedures: Follow established emergency and safety procedures to ensure guest and staff safety.

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience

Working Conditions:

  • On-site work at a physical location
  • No option to work remotely


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