Front Desk Hotel Team Leader

5 days ago

Sydney, New South Wales, Australia beBeeSupervisor Full time $60,000 - $80,000

Hotel Front Desk Supervisor Job

In this role, you will be the first point of contact for guests, ensuring a seamless and enjoyable experience. Your responsibilities include:

  • Greeting guests and managing check-in/check-out processes with professionalism and efficiency.
  • Understanding guest needs and personalizing their stay to exceed expectations.
  • Leading the front desk team to ensure smooth operations and excellent customer service.
  • Utilizing front-office systems, including Opera Cloud, to streamline processes and improve productivity.
  • Responding to guest inquiries in a prompt and courteous manner.
  • Adhering to WH&S policies to maintain a safe working environment.
  • Providing support to other departments as needed to achieve team goals.

Requirements

  • Experience in a 5-star hotel environment with a proven track record of delivering exceptional results.
  • A passion for providing outstanding guest experiences and exceeding expectations.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests alike.
  • Flexibility and adaptability, with a willingness to work on rotating shifts, including evenings, weekends, and holidays.
  • Current RSA and First Aid certifications are highly desirable.

Benefits

We offer a range of benefits to our employees, including:

  • Team member discounts on hotel stays and dining.
  • Opportunities for career growth and professional development.
  • Community involvement and charitable giving initiatives.

About Us

We are a dynamic and innovative hotel group, committed to delivering exceptional guest experiences and fostering a positive work environment.

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