Duty Manager

3 weeks ago


Port Douglas, Queensland, Australia Marriott International Full time

Company Overview

Sheraton Grand Mirage Port Douglas is part of the Marriott International Group, a leading global hospitality company with 8,500 properties and 31 brands worldwide.

Job Summary

We are seeking an experienced Duty Manager to lead daily Front Office operations at our iconic Resort in Tropical North Queensland.

Key Responsibilities

  • Deliver outstanding service to exceed guest needs and enhance guest satisfaction.
  • Coordinate Front Office daily operations, working effectively with other teams to deliver guest requirements.
  • Train and motivate team members, continually improving their skills.
  • Take the lead in emergency situations, ensuring guest safety and security.
  • Conduct hotel inspections, identifying areas for improvement and implementing plans to achieve this.
  • Ensure accuracy in guest billing.

Requirements

  • Experience in an International standard 4 or 5 star Hotel.
  • Demonstrated experience in leading and motivating a team.
  • Proven ability to deliver over and above guest needs.
  • High School certificate or equivalent qualification.
  • Tertiary Qualification (desirable).
  • Team oriented and eye for detail.

What We Offer

Enjoy unlimited career opportunities, free on-site car parking, uniforms provided and laundered, discounted meals, active Social Club, and exceptionally generous accommodation discounts at our 5 star International Hotels and Resorts Worldwide.

Working for Sheraton is a lifestyle, not just a job. Be your best and grow your career with Marriott, where you belong.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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