Duty Manager

2 weeks ago


Port Douglas, Queensland, Australia Marriott Full time
Job Description

At Marriott International, we are committed to delivering exceptional guest experiences and exceeding their expectations. As a Duty Manager, you will play a key role in leading our Front Office team to achieve this goal.

Responsibilities:
  • Guest Satisfaction: Seek out opportunities to deliver outstanding service and exceed guest needs.
  • Operational Leadership: Coordinate daily Front Office operations and work effectively with other teams to meet guest requirements.
  • Team Development: Deliver training and coaching to enhance team skills and performance.
  • Emergency Response: Take the lead in emergency situations and assist in investigations.
  • Quality Assurance: Conduct hotel inspections to identify areas for improvement and implement plans to achieve excellence.
  • Accuracy: Ensure accuracy in guest billing and other financial transactions.
Requirements:
  • Experience: Previous experience in a 4 or 5-star hotel environment is desirable.
  • Leadership: Proven ability to lead and motivate a team.
  • Service Orientation: High School certificate or equivalent qualification is required.
  • Teamwork: Strong team-oriented skills and an eye for detail are essential.

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