Duty Manager

4 weeks ago


Port Douglas, Queensland, Australia Marriott Full time

Job Title: Duty Manager - Front Office Operations Lead

The Sheraton Grand Mirage Port Douglas is seeking a highly motivated and experienced Duty Manager to lead daily Front Office operations. Reporting directly to the Front Office Manager, the successful candidate will be responsible for coordinating the daily operations, delivering outstanding service to exceed guest needs, and motivating the team to achieve exceptional results.

Responsibilities:

  • Deliver exceptional customer service by seeking out opportunities to exceed guest needs and enhance guest satisfaction
  • Coordinate daily Front Office operations, working effectively with other teams to deliver guest requirements
  • Deliver team training and continually look for opportunities to engage, motivate, and improve team skills
  • Take the lead in emergency situations, including senior management and assist in investigations in all matters pertaining to safety, security, and emergency situations
  • Undertake hotel inspections to identify areas for improvement and implement plans to achieve this
  • Ensure accuracy in guest billing

Requirements:

  • Experience in an international standard 4 or 5-star hotel (desirable)
  • Demonstrated experience in leading and motivating a team
  • Proven ability to deliver over and above guest needs
  • High School certificate or equivalent qualification
  • Tertiary Qualification (desirable)
  • Team-oriented and eye for detail

About Marriott International:

Marriott International is a global hospitality company with over 8,500 properties and 31 brands. We're committed to delivering exceptional guest experiences and providing opportunities for our associates to grow and succeed.

What We Offer:

Unlimited career opportunities, free on-site car parking, uniforms provided and laundered, discounted meals, active Social Club, exceptionally generous accommodation discounts at our 5-star International Hotels and Resorts Worldwide.

Join Our Community:

We're a place where you can belong, contribute, and grow. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We're committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.


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