Resort Operations Manager

7 days ago


Port Douglas, Queensland, Australia Travel + Leisure Co Full time

We Put the World on Vacation

At Travel + Leisure Co., our mission is to deliver exceptional experiences for millions of travelers worldwide.

O Where No Two Days Are the Same

We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, consider joining our team as a Resort Operations Manager today.

How You'll Shine

To actively contribute to this global company's vision, you will be responsible for ensuring the efficient day-to-day operation of the Reception desk, including greeting and registering of owners and guests, providing information to local area attractions, administration, and managing any guest issues that may arise.

You will also be responsible for building, developing, training, and leading a team to promote high levels of customer service.

How You'll Be Rewarded

Build your career with a value-driven organization that promotes continual growth and development for its people.

Some of our many benefits include:

  • Subsidized private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand

What You'll Bring

To be considered for this great opportunity, you should have the following skills and attributes:

  • Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor, or Duty Manager (3 years)
  • Knowledge of hotel property management systems, Opera preferred
  • Events experience highly regarded
  • Excellent communication skills, written, verbal, and active listening
  • Detail-focused with an organized approach and ability to multitask
  • Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations
  • Exceptional time management skills and the ability to work under pressure
  • Strong negotiation and problem-solving skills
  • Proficiency in using a computer and Microsoft Office applications
  • Bookkeeping/finance experience is highly regarded
  • Immaculate presentation and grooming standards
  • Ability to work a flexible roster, including weekends and school/public holiday periods
  • The capability to work in a fast-paced environment both as part of a team and autonomously

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, neighboring communities, and the customer experience.



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