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Credit and Return Specialist

2 months ago

Blacktown, New South Wales, Australia B & E Foods Full time

B & E Foods, a leading wholesale food company, is seeking a highly organized and detail-oriented Credit and Return Specialist to manage customer returns and process credit requests. This role is responsible for ensuring accuracy and efficiency in our operations.

As the Credit and Return Specialist, you will be the main point of contact for customers regarding returns and credit-related matters. You will review and assess return requests, process credits in a timely manner, and ensure compliance with company policies and procedures.

Key Responsibilities
  • Handle and process customer return requests, ensuring accurate documentation and adherence to return policies.
  • Review returned products for quality and condition, determining if they are eligible for credit or replacement.
  • Collaborate with various departments, including sales, warehouse, and quality control, to facilitate the return process.
  • Investigate and resolve customer concerns and complaints related to returns and credits.
  • Maintain accurate records of all returns, credits, and exchanges.
  • Ensure timely processing of credits and refunds to customers.
  • Monitor and analyze return data to identify trends, identify areas for improvement, and implement appropriate measures.
  • Communicate with customers regarding return status, credit approvals, and any additional information required.
  • Work closely with the finance team to reconcile customer accounts and resolve any discrepancies.
Requirements
  • Bachelor's degree in Business Administration, Finance, or a related field.
  • Previous experience in a similar role, ideally within a wholesale, cold storage and warehouse environment.
  • Strong analytical and problem-solving skills.
  • Exceptional attention to detail and ability to maintain accurate records.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and ability to learn new software systems.
  • Knowledge of return policies, procedures, and legal requirements.
  • Ability to work under pressure and meet strict deadlines.
  • Strong organizational skills and ability to multitask effectively.