Senior Credit Resolution Specialist

6 days ago

Blacktown, New South Wales, Australia B & E Foods Full time
About the Role

B & E Foods, a leading wholesale company, is seeking a highly organized and detail-oriented Credits and Return Officer to manage customer returns and process credit requests.

Key Responsibilities
  • Handle and process customer return requests, ensuring accurate documentation and adherence to return policies.
  • Review returned products for quality and condition, determining if they are eligible for credit or replacement.
  • Collaborate with various departments, including sales, warehouse, and quality control, to facilitate the return process.
  • Investigate and resolve customer concerns and complaints related to returns and credits.
  • Maintain accurate records of all returns, credits, and exchanges.
  • Ensure timely processing of credits and refunds to customers.
  • Monitor and analyze return data to identify trends, identify areas for improvement, and implement appropriate measures.
  • Communicate with customers regarding return status, credit approvals, and any additional information required.
  • Work closely with the finance team to reconcile customer accounts and resolve any discrepancies.
Requirements
  • Bachelor's degree in Business Administration, Finance, or a related field.
  • Previous experience in a similar role, ideally within a wholesale, cold storage, and warehouse environment.
  • Strong analytical and problem-solving skills.
  • Exceptional attention to detail and ability to maintain accurate records.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and ability to learn new software systems.
  • Knowledge of return policies, procedures, and legal requirements.
  • Ability to work under pressure and meet strict deadlines.
  • Strong organizational skills and ability to multitask effectively.

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