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Credits and Return Officer

5 months ago

Blacktown, Australia B & E Foods Full time

B & E Foods, a leading wholesale company in the food industry, is seeking a highly organized and detail-oriented Credits and Return Officer to join our team. This role is responsible for managing customer returns and processing credit requests, ensuring accuracy and efficiency in our operations.

**Responsibilities**:

- Handle and process customer return requests, ensuring accurate documentation and adherence to return policies.
- Review returned products for quality and condition, determining if they are eligible for credit or replacement.
- Collaborate with various departments, including sales, warehouse, and quality control, to facilitate the return process.
- Investigate and resolve customer concerns and complaints related to returns and credits.
- Maintain accurate records of all returns, credits, and exchanges.
- Ensure timely processing of credits and refunds to customers.
- Monitor and analyze return data to identify trends, identify areas for improvement, and implement appropriate measures.
- Communicate with customers regarding return status, credit approvals, and any additional information required.
- Work closely with the finance team to reconcile customer accounts and resolve any discrepancies.

**Requirements**:

- Bachelor's degree in Business Administration, Finance, or a related field.
- Previous experience in a similar role, ideally within a wholesale, cold storage and warehouse environment.
- Strong analytical and problem-solving skills.
- Exceptional attention to detail and ability to maintain accurate records.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and ability to learn new software systems.
- Knowledge of return policies, procedures, and legal requirements.
- Ability to work under pressure and meet strict deadlines.
- Strong organizational skills and ability to multitask effectively.