Shelter Services Coordinator

5 days ago

City of Greater Geelong, Australia beBeeSupport Full time $31,760 - $35,248
Housing/Shelter Support Worker Role

This is a highly rewarding role that plays a critical part in providing support to individuals and families in need. As a Housing/Shelter Support Worker, you will be responsible for identifying clients' problems, needs, and risks, and developing individualized plans to address these concerns.

You will work closely with the site supervisor and team lead to provide specific basic life skills building in problem areas, conduct individual counselling sessions, and maintain a safe and welcoming environment for marginalized populations.

The successful candidate will have a diploma in a related human or social service field, or an equivalent combination of education, training, and experience. A minimum of one year recent related experience is required, with excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Assist with all aspects of resident support plan development and delivery of services
  • Develop rapport and trusting yet professional relationships with residents
  • Perform wellness checks and participate in the setup of shelter upon arrival
  • Distribute harm reduction supplies, personal hygiene supplies, cleaning supplies, meals, etc. to residents
  • Assist residents with activities such as room cleans; clean out vacant rooms
  • Collaborate with team on how to engage residents, utilizing a Team Approach as needed
  • Maintain an active file for each assigned resident, including electronic log notes for all pertinent interactions and observations
  • Outline services provided by the program and provide information on referrals to other community service providers, resources, and professionals as required
  • Use various influential techniques guided by social work standards and methods to clients that are resistant to support and intervention
Required Skills and Qualifications:
  • Basic computer skills with a working knowledge of Microsoft Office Suite
  • Training in or knowledge of non-violent crisis intervention techniques and harm reduction approach
  • Knowledge of services available to shelter users and residents
  • Ability to work independently and show initiative and creativity
  • Ability to deal in a positive collaborative fashion with residents, shelter users, and community contacts
  • Ability to communicate effectively with clients and coworkers both verbally and in writing

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