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Desktop Infrastructure Specialist
3 weeks ago
As a Desktop Support Engineer, you will play a crucial role in ensuring the smooth operation of our clients' IT infrastructure. Your primary responsibility will be to provide first-level support for service delivery teams and resolve technical issues in a timely and efficient manner.
Key Responsibilities:- Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
- Proactively manage our clients' IT environments to prevent and minimize downtime
- Conduct problem management to ensure the root cause of issues is addressed and implemented solutions are effective
- Maintain and administer systems, including Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support; end user support and liaison with 3rd party vendors as needed
- Maintain effective communications with clients to ensure their needs are met and expectations are exceeded
- Minimum of 2 years IT experience, preferably in a help desk or support role
- Reasonable experience in common business applications, especially Microsoft Office suite of products including Office365
- Strong analytical and problem-solving skills, with the ability to think critically and outside the box
- Excellent verbal and written communication skills, with the ability to articulate complex technical information in a clear and concise manner
- Proven ability to work within and across teams, with a strong emphasis on collaboration and teamwork
- Training and certification bonuses to enhance your skills and knowledge
- Culture Awards that recognize excellence and outstanding contributions
- Brennan Daredevils - an annual, all-expenses paid trip awarded to top performers and outstanding contributors
- Vibrant, fun social activities to foster a sense of community and camaraderie
- Discounted hardware and software to support your professional development
