Desktop Support Specialist

1 day ago

Sydney, New South Wales, Australia beBeeDesktopSupport Full time $20,000 - $35,000
Job Overview

We are seeking a skilled Desktop Support Specialist to provide technical assistance and support for our technology infrastructure.

The successful candidate will possess in-depth knowledge of Microsoft 365, including Office, Windows 10 Pro, Active Directory, and other related technologies.

  • Technical expertise in Microsoft 365, including Office, Windows 10 Pro, Active Directory, and other related systems
  • Proven experience in delivering desktop support services using a computerized service management ticketing system
  • Exceptional customer service skills and strong interpersonal, written, and oral communication abilities

A strong focus on security, regulatory compliance, and adherence to established processes is essential for this role.

About the Position

You will serve as the primary point of contact for staff members requiring technical assistance or information regarding our technology infrastructure.

Main Responsibilities
  • Provide walk-up and remote-based IT support for technology-related queries
  • Offer local hardware support for various business units
  • Manage a computerized service management ticketing system
  • Maintain adherence to security and regulatory compliance procedures
Requirements
  • Advanced knowledge of Microsoft 365
  • Proven experience in delivering desktop support services
  • Excellent customer service skills
  • Strong interpersonal, written, and oral communication abilities
Working with Us

We are committed to fostering an inclusive work environment and welcome applicants from diverse backgrounds.

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