Content Strategist

3 weeks ago


North Lakes, Queensland, Australia Auto & General Full time

Job Summary

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We are seeking a skilled Knowledge Writer to join our team at Auto & General, Australia's fastest-growing major Motor and Home insurer.

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This is an exciting opportunity for a driven individual to drive operational excellence across the Third-Party Recoveries & Settlements team, supporting exceptional service and strong cost outcomes through continuous improvement of motor claims procedures.

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About You

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  • You will have demonstrated experience in technical writing, producing, reviewing and documenting processes and procedures to a high standard.
  • Proven ability to translate complex information into a clear and logical written format.
  • Excellent analytical, problem-solving and decision-making skills, with exceptional communication and interpersonal skills, enabling effective liaison with various stakeholders.
  • Ability to manage changing priorities and excellent time management, planning, and prioritisation.
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The Role

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  1. Support Recovery and Settlement Business Functions
  2. Develop, Deploy, and Maintain Best Practice Knowledge
  3. Work with Key Stakeholders and SMEs
  4. Foster Effective Relationships
  5. Monitor and Identify Continuous Improvement Opportunities
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Perks and Benefits

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  • North Lakes Location: Work close to home and within walking distance to retail outlets, restaurants, and other amenities.
  • Rewarding Environment: Recognise high performance and reward hard work through bonuses and perks.
  • Leave Options: Take care of life's big moments with volunteer days, ME days, paid parental leave, and purchased leave options.
  • Professional Growth: Access learning and development opportunities to suit everyone.
  • Giving Back: Contribute to changing your community through volunteering, fundraising, and donation opportunities.
  • Take Care of Yourself: Prioritise wellbeing with mental health support, fitness discounts, and more.
  • Celebrate Successes: Join on-site events, family fun days, and annual celebrations.
  • Savings: Enjoy insurance product discounts and partner benefits.
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About Us

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At Auto & General, we value individual differences and foster an inclusive culture that creates a great place to work. We're always looking for talented individuals who share our goal of being Australia's best insurer.

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As a Content Strategist - Operational Excellence, you can expect a competitive salary of around AU$85,000 - AU$110,000 per year, depending on your experience and qualifications.



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