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Front Office Operations Manager

2 months ago

Brisbane, Queensland, Australia IBIS STYLES Full time
Job Description

As a key member of the IBIS STYLES team, this role will see you being responsible for the day-to-day operations of the hotel across all departments. Reporting directly to the Operations Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel.

Key Responsibilities:
  • Operational Management: Assist with the management of all operational departments as required, ensuring seamless day-to-day operations.
  • Roster Management: Manage rosters, costings, and forecasting to ensure efficient resource allocation.
  • Guest Service Development: Professional development of Guest Service Agents to ensure strong succession planning and exceptional guest service.
  • KPI Management: Involvement in and management of setting KPIs for Front Office & guest satisfaction, driving business growth and improvement.
  • Guest Experience: Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to, and overseeing the whole guest experience from reservation through to departure.
  • Team Leadership: Immediately attend to guest requests, lead by example, and develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.
  • Health and Safety: Responsibility for the health and safety of all patrons, guests, and staff members.

Requirements:

  • Experience in Opera Cloud desirable, Microsoft Word and Outlook.
  • Ability to work varied shifts from early mornings to late evenings, including weekends, overnight, and Public Holidays as per our business demands.
  • Prior experience is an asset, as is your strong interpersonal and problem-solving abilities with an exceptional level of customer service.
  • Must have Full Australian Working Rights as this role is not available for sponsorship.