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Front Office Operations Manager

4 weeks ago

Brisbane, Queensland, Australia Accor Full time
Job Title: Assistant / Duty Manager Front Office

Company Description:

At Novotel Brisbane South Bank, we pride ourselves on delivering exceptional guest experiences. Our team is passionate about creating memorable moments for our guests, and we're looking for a talented individual to join our Front Office team as Assistant Manager / Duty Manager.

Job Summary:

We're seeking a highly skilled and experienced Front Office professional to manage the day-to-day operations of our Front Office team. As Assistant Manager / Duty Manager, you will be responsible for ensuring seamless guest experiences, managing front desk operations, and overseeing the night audit function. If you're a motivated and customer-focused individual with a passion for hospitality, we'd love to hear from you

Key Responsibilities:

  • Manage the Front Office operations to achieve exceptional guest satisfaction and loyalty.
  • Oversee the day-to-day operations of the Front Office team, ensuring quality and compliance with standards.
  • Monitor and achieve hotel targets around RPS, NPS, Loyalty, and room upselling.
  • Ensure the effective operation of the night audit function in conjunction with the Financial Controller.
  • Monitor VIPs, special guests, and their requests to ensure their needs are met and loyalty is maintained.

Requirements:

  • Relevant experience in similar roles with a proven success record in busy environments.
  • Strong leadership skills with the ability to work collaboratively with other leaders in the business.
  • Excellent communication skills with fluency in English; additional languages are a plus.
  • A commitment to undertaking development with Novotel Brisbane South Bank and the global Accor hotels network.
  • A high standard of grooming and presentation.
  • Flexibility regarding work availability, as we operate 7 days a week, including public holidays.

What We Offer:

  • A fun and friendly work environment with an 8.2/10 employee engagement score.
  • An employee benefit card offering discounted rates at Accor worldwide.
  • Learning programs through our Learn Your Way Academie.
  • Opportunities to develop your talent and grow within your property and across the world.
  • The ability to make a difference through our Corporate Social Responsibility activities.

Why Work for Accor?

We're more than just a worldwide leader - we're a community that welcomes you as you are. We support you to grow and learn every day, making sure that work brings purpose to your life. Join us and discover the life that awaits you at Accor, visit https://careers.accor.com/