
Strategic Operations Lead
6 days ago
Drive growth and build trust with clients in a fast-paced, client-facing environment.
Key Responsibilities:- Lead daily service delivery for assigned clients to ensure smooth operations and satisfaction.
- Manage work orders, project coordination, and contracts to drive value.
- Facilitate regular client meetings and maintain effective communication strategies to resolve issues and improve relationships.
- Oversee incident management, SLA compliance, and reporting activities to ensure optimal resource utilisation.
- Collaborate with internal teams to identify opportunities for upsells, renewals, and service enhancements.
- Support business development and promote commercial value.
- A confident communicator, natural collaborator, and service-focused professional who thrives in fast-paced environments.
- Experience in managing professional services delivery across multiple clients.
- Strong grasp of SLAs, KPIs, and service metrics in a commercial setting.
- Skills in stakeholder engagement, issue resolution, and continuous improvement.
- Tertiary qualification in Business or a related field.
- Certifications in ITIL, PMP, or Agile (preferred).
- Familiarity with PSA tools or project systems.
Join a diverse and forward-thinking employer that invests in your growth, wellbeing, and success through a comprehensive offering that supports your career and life.
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